Training Your AI Assistant on Your Business Knowledge — for Accurate Answers
Published: June 27, 2026 · 2 min read
The biggest fear with AI is that it 'makes things up': quoting a wrong price, a product that doesn't exist, or an incorrect rule to a customer. The good news is that, with the right setup, this is largely preventable. The secret is to run the assistant on your business's real knowledge rather than general knowledge. Below is how to train yours to give reliable answers.
Why 'general intelligence' isn't enough
A language model knows a lot about the world, but it can't know your price list, your campaign, or your return policy. Without that knowledge it can produce polite but wrong answers.
The fix isn't changing the model — it's giving it context specific to your business. The more real knowledge the assistant has, the less it 'makes up.'
What should you feed the assistant?
The most critical information is usually: products and services, prices and packages, frequently asked questions, opening hours, return and shipping rules, and campaigns.
Keeping this in an organized, categorized knowledge base helps the assistant find the right piece at the right moment.
Learning automatically from your website
You don't have to enter everything by hand. The most practical route is to let the assistant crawl your website and learn your product, FAQ and policy pages automatically.
That way, knowledge already on your site becomes the assistant's knowledge without extra effort.
Preventing made-up answers (hallucinations)
A good setup tells the assistant 'don't make things up when you don't know, and hand off to a human when needed.' Answers grounded in your knowledge base are far more reliable.
On uncertain topics, staying silent or routing to a human is always better than giving wrong information.
Keep the knowledge up to date
Business knowledge changes: prices rise, campaigns end, new products arrive. The assistant's knowledge must be updated along with those changes.
Keeping knowledge in one central place and refreshing it regularly keeps the assistant accurate even months later.
Summary
A reliable assistant is a well-fed one. Gather your product/price/rule knowledge in a categorized base, teach it from your website automatically where possible, tell the assistant not to make things up when it doesn't know, and keep the knowledge current. Bubix offers this flow — knowledge base, site crawling and grounded answers — in one panel.
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